Earlier this year, a global leader in online food delivery, Just Eat Takeaway.com announced its plans to create new jobs in the North East or UK. Now, the company has announced that it will create more than 1,500 new customer service jobs over the next 12 months.
Just Eat expands its team
The new roles will be based in Houghton le Spring, Sunderland. While the recruitment is underway, 300 jobs have already been created to date. It is looking out for a variety of positions, including service advisors, team leadership, specialist support roles and management.
The newly hired customer service employees will take part in a bespoke and comprehensive training programme before they start their new roles at Just Eat. Also, these new employees will benefit from longer-term career development plans that will let them build relevant skills and progress within the business.
Andrew Kenny, UK Managing Director at Just Eat, said: “As part of our ongoing investment in our UK business, we’re delighted to be creating upwards of a thousand new employment opportunities in our customer care department over the next 12 months. Alongside the launch of our worker model for couriers, this move will help us to bring the very best service to our customers and restaurant partners as demand for food delivery goes from strength to strength in the UK.”
Councillor Graeme Miller, leader of Sunderland City Council, said: “We’re thrilled to have supported Just Eat to make its move to Sunderland, joining a dynamic business community and creating jobs and opportunities for people across the city. We’re very proud of what Sunderland offers as a place to do business, and it is vindication of that offer when brands like Just Eat are drawn to the city thanks to the work of our team and colleagues from Invest North East England and the North East LEP in attracting them. We’re immensely proud of our skilled people and look forward to seeing how they drive the onward success of the Just Eat business.”
To invest £100M
Besides creating new jobs, Just Eat is investing over £100 million in this region across the next five years. This will be used to create a modern workspace for the team, equipment, training and jobs.
Andrew Moffat CBE, Chair of the North East LEP Investment Board, added: “Just Eat’s commitment to create more than 1,000 jobs in the North East and continue its investment in apprenticeships and long-term career development is great news for Sunderland, and our region. Just Eat is a hugely successful, multinational business, and we’re delighted to have been able to work with them alongside Invest North East England to support them to help secure the North East as the location to continue their growth journey.”
Business Minister Paul Scully said: “It’s great to hear Just Eat are delivering for the North East’s economy by creating 1000 new jobs, from management to customer service, which will help make the region an even better place to build a career. This investment drives forward our plan to level up the whole of the UK, ensuring all our regions and nations thrive as we build back better from the pandemic.”
More cities to get courier model
Just Eat’s UK customer care team supports its over 58,000 restaurant partners and millions of customers across a wide variety of topics ranging from order enquiries to helping restaurants with their menus. With this move, it will improve the overall service by increasing employee engagement and providing greater insight into its partners’ and customers’ experience of Just Eat.
Furthermore, its employment boost in the North East builds on the business’ new worker model for couriers in the UK with over 4,500 roles. Initially launched in London, the model has been rolled out in Birmingham, Liverpool, Brighton and Cambridge. Also, Just Eat plans to rollout the service in further cities this year.
The couriers working on contract through this model are subjected to hourly pay, minimum/living wage, pension contributions and certain statutory benefits, including holiday pay and sick pay.