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Customer complaint platform Resolver raises £2.8m to invest in AI

customer service

Resolver, a customer complaints platform, has secured £2.8m in funding from Draper Esprit and Imperial Innovations.

The London-based firm aims to make it easier for consumers to make complaints or raise issues with brands, companies and organisations. Resolver plans to use the funds to grow its team and invest in new technologies such as artificial intelligence and machine learning.

James Walker, founder and CEO of Resolver, commented: “By the end of 2016, we expect to have resolved issues worth more than £100m and this initial round of institutional investment allows us to focus on increasing our user base.”

Walker founded the site in 2014 after he faced difficulties when trying to resolve his complaint following a bad boiler repair.

“We will also put in place new emerging technologies to automate many processes that make raising cases faster and help us and the consumer to predict the likelihood of a resolution and what it may be. We also have plans to expand internationally,” he added.

Resolver claims 65% of cases are resolved through its website, with many users receiving hundreds of pounds in compensation each.