ContactEngine, a customer communication tech firm, has raised £2m in funding from Amadeus Capital and Beringea.
The company, which will receive £1m from each venture capital firm, will use the funds to expand across Europe, North and South America.
Founded in 2009, ContactEngine’s tech seeks to improve the way in which corporate firms communicate with their customers, and is already operating in Italy, Germany and Brazil.
Dr. Mark K. Smith, CEO and founder of ContactEngine, spoke about the raise: “During the past seven years, we have built a highly successful and profitable business which delivers unique services to clients. As consumer behaviour and communications become more complex and multi-faceted, we have a clear opportunity to project this success globally.”
“As we achieved profitability, we re-invested that profit back into the business. As a result, we have a proven and solid financial track record that is very attractive to both investors and our client base. The injection of new capital allows us to take our proven model and expand into North America, South America and mainland Europe, as well as deliver further enhancements to our AI and machine learning capabilities.”
Stuart Veale, managing partner at Beringea, spoke about his firm’s decision to invest in the London-based firm: “As an experienced investor in the software and B2B sectors, Beringea was attracted by the opportunity to invest in ContactEngine.
“We recognise that improving the efficiency of customer service operations is vital to the success of many businesses and ContactEngine’s omni-channel approach to customer communications is a highly effective way to do this.
“ContactEngine already works with many major UK corporations to improve their customer communications, and the company has a huge opportunity to expand its client list, both in the UK and internationally. Our investment, alongside that of Amadeus, will enable it to take advantage of this opportunity,” he concluded.