Quantexa has been awarded a £175m contract and ten-year partnership with HM Revenue and Customs (HMRC) to modernise its data foundation and enable the use of sovereign, governed AI on a national scale in one of the public sector’s largest decision intelligence deployments.
London-based Quantexa is a global data, analytics and AI software company using decision intelligence to help organisations make decisions with contextual data. The company works with public sector organisations on fraud, risk, compliance and data modernisation initiatives.
The partnership with HMRC will aim to drive efficiency across key workflows, protect public funds, and enhance the customer experience for the UK taxpayer.
The programme will support the modernisation of HMRC’s core data infrastructure, giving the UK’s tax authority a clearer, connected view of its data to improve performance, help identify tax at risk and strengthen control.
It also lays the groundwork for advanced AI capabilities and supports wider transformation efforts, from closing the tax gap to delivering a faster and more seamless customer service.
“Governments around the world are facing a common challenge: how to turn complex, fragmented data into confident, timely decisions,” says Vishal Marria, founder and CEO at Quantexa.
“With HMRC, we are building on creating context from data and embedding trusted, governed AI [so] public sector organisations can improve how they make confident decisions. This is a blueprint for how the UK government deploys AI at scale.”
Despite AI and machine learning becoming top priorities for the public sector, digital literacy and leadership have emerged as major barriers for digital transformation, according to research by Granicus.
Of the essential skills most likely to prevent the adoption of better digital services in the future, 25% of public sector respondents said digital literacy is a crucial skill to address.
