In a UK first, consumers will be able to access personalised credit scores directly from ChatGPT through an expanded offering from Experian.
The update marks the first time British consumers can link an authenticated credit score accounts to an AI platform to view a live credit score, track score history over time, and see the underlying factors influencing their credit profile.
Linking personal financial information to an AI chatbot comes with plenty of security concerns, though Experian has claimed that this information will not be exposed to or used by the AI model when generating responses.
“As people increasingly seek money advice on a range of different channels, it’s important the information they get is accurate and genuine,” said Edu Castro, managing director of Experian consumer services for UK and Ireland.
“This is fundamental to our strategy of meeting people wherever they choose to engage with us and helping make credit understanding truly accessible, especially for younger consumers who are growing up with AI as their first port of call for financial questions.”
