Starling Bank has launched a new suite of AI features integrated into its app that will allow customers to create custom “smart tools”.
The initial launch of smart tools will see a variety of new features added to the bank’s in app agentic AI assistant on a weekly basis.
These tools will include a tax analysis tool, a spending quiz, a student budget planner, automated savings calculations and fraud controls.
It also will allow its customers to submit their own smart tool concepts using the agentic assistant, with crowdsourced ideas potentially to be made available to the public.
“AI has become second nature to many of our customers, who engage with Starling Assistant daily and have mastered the assistant to suit their financial needs,” said Harriet Rees, group CIO at Starling.
“But some customers are still curious and are navigating just how much AI can do for them. Our smart tools take the guesswork out of what AI can do; they perform specific tasks and have specific pre-programmed prompts that customers can use with a simple tap.”
Rees said: “The money management tools Starling created ten years ago are no longer the preserve of neobanks – but AI is, and we’re paving the way for how it can be applied in ways that are genuinely useful.
“By crowdsourcing ideas, fostering external experimentation, and releasing new capabilities at pace, the true potential of AI-driven banking will be fully realised across the UK.”
