Leveraging Soft Skill Training Through e-Learning

With the onset of the current pandemic and technological innovation, we have experienced a paradigm shift in our professional life. Not only in terms of the way we work but in terms of interactions and collaboration with our colleagues, seniors, clients, and customers. The focus on developing technical skill sets has invariably increased and the ease of available information and easy accessibility has helped us in enhancing our skills. This has inversely affected human connections, and the need for emotional bonding has reduced and is rapidly diminishing.

The focus, no doubt, is towards developing the technical skills and continually improving them, the soft skills development is ignored. Whereas, with the innovation in technologies and artificial intelligence, soft skills are needed more than ever, as the technology will automate a lot of processes. This demand for soft skills is bound to grow in coming times as this might only be the differentiator between humans and machines.

What is Soft Skill?

An organization or an individual must have specific personal qualities to succeed in their professional life in addition to work-related technical skills. Soft skills are as important as technical skills. Skills like effective communication, critical thinking, listening, leadership, adaptability, teamwork, punctuality are some of the skills that are value adds. It is a myth that these traits cannot be developed whereas technical skills can be learned. It might be difficult to teach and measure these skills, however, with effective eLearning tools, an effective soft skill training program can be easily curated.

Various studies have shown over and again that the continuous improvement in soft skills has helped the employees to grow at a faster pace and the organizations have achieved a multifold ROI. Mentioned below are some of the ways with which you can effectively teach soft skills to your employees:

Different Ways To Develop Soft Skills:

  • Develop a learning mindset: Adult learning can only be implemented by showing the value and benefit of the training. Communicating the objectives clearly and transparently will develop an interest in taking up the course with interest. It is very difficult to introspect and understand the need for change in personality traits. Showing the value of the course in a positive light is important.


  • Need analysis: Gathering the information and analyzing it is important as that will help in recognizing the gaps and accordingly mapping the training path for the learners. By knowing the common challenges that the employees are facing will not only help you in designing the course with the focus on the right topics but will also generate inquisitiveness and interest in employees by engaging them from the start.


  • Exploit the LMS software: Reaching out to the employees spread across the locations through an effective LMS ensures that all the employees feel included and valued equally irrespective of the time zone and location. Ease of delivery of the training program, easy tracking of the progress, and including the tools that can make the program fun and interactive, are some of the features that your LMS must-have. 360Learning can be your LMS that will fulfill all your training requirements.


  • Offer often feedbacks and provide opportunities for practice: As the focus of the soft skill training is to bring the change in personality traits, it will be slow and constructive feedback will push the employees to consciously bring in a change in themselves. Needless to say, this will be a slow process. Thus it becomes important to provide regular feedbacks and provide them ample time to practice the new change to reflect.

Conclusion: Training soft skills traditionally was a challenging task. However, by leveraging eLearning, you can implement it effectively in your organization and see the positive change in business statistics.