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Chattermill raises $8m to accelerate global expansion

Customer understanding platform, Chattermill has announced a $8 million Series A funding round.

The capital will be used to expand the company’s offices in London and Berlin. The company will be actively recruiting engineers, data scientists, enterprise sales and marketing experts – their most recent senior hire is former Head of Research & Analytics at Sky Dr Aji Ghose who has joined as VP of Data and Research.

Co-founded by Mikhail Dubov and Dmitry Isupov in 2015 while at Entrepreneur First, Chattermill was born out of their frustration that it took weeks for customer research to yield any quality insights which would largely be out of date by the time they reached decision-makers.

Since then, Chattermill’s platform and its value have been recognised by numerous fast-growth clients such as HelloFresh, Uber, Deliveroo and Zappos.

This round is led by DN Capital and supported by Ventech and btov Partners with participation from Silicon Valley Bank and notable angels including Matt Price, Senior Vice President at Zendesk, and Nilan Peiris, VP Growth at Transferwise.

Existing investors Entrepreneur First, Avonmore Developments and have also joined the round. Price, who previously led Zendesk’s growth in EMEA, will also join Chattermill board as Non-Executive Director to advise the company through the next stage of growth.

Mikhail Dubov, CEO & Co-Founder of Chattermill, commented: “Our mission is to help every business become truly customer-focused. Every decision made at every level of the organisation should be taken with the customer in mind if teams want to win in today’s experience economy.

“Today our solution is delivering detailed customer insights to hundreds of teams across the world in real time, and has already played a key part in improving customer experience for millions of customers of companies like Deliveroo, HelloFresh, Zappos, and Uber.”

Transferwise started using Chattermill’s solution in 2017 when its high growth made it impossible for them to keep manually interpreting customer feedback.

Nilan Peiris, VP Growth at Transferwise, said: “Chattermill enables our team to take customer insights deeper than ever before and focus on the key factors that make a difference to our users and drive our growth.

“I’ve seen first-hand the value a product like Chattermill’s can add to a company and that’s why I decided to invest in this round. The product is helping many businesses grow while making sure their customers get the best possible experience.”

Guy Ward Thomas, Investment Manager at DN Capital, said: “Chattermill has built an amazing product that is already changing the way leading global brands are assessing their customer feedback.

“Chattermill is saving businesses’ time and money, whilst delivering game-changing insights. I can’t wait to see where this new funding round will take them.”