Cue has raised a $5m (£3.7m) primary funding round to accelerate the development of its AI-powered customer service platform.
Founded in 2015, Cue’s autonomous AI agents resolve customer issues end-to-end across WhatsApp, webchat, email, Messenger, USSD, SMS and voice.
The company powers customer conversations for more than 500 companies across the UK and South Africa, spanning automotive, retail, insurance, finance and education, handling more than 500 million messages and conversations annually across its platform.
Cue’s first generation agents resolve over 60% of customer conversations autonomously. When human support is still needed, the platform hands over to Cue’s inbox and ticketing desk.
The firm is now building its second generation of AI agents to resolve customer service issues end-to-end without requiring human intervention in many cases.
Co-led by Knife Capital and FAM Investments, the new funding will support continued product development, international expansion and deeper investment in voice, security and enterprise integrations.
“We’re at an inflection point for AI in customer service and we see more businesses starting to realise that they need a unified platform to succeed, not a patchwork of point solutions,” says Richard Nischk, CEO of Cue.
“Rising costs have put support teams under pressure to do more with less. At the same time, consumers want self-service but are increasingly frustrated by poor automated experiences. Our goal is to help businesses deliver a genuinely great automated experience, while also recognising that escalating to a human is often the right thing to do.”
