Technology has helped transform most industries and the restaurant industry is one that has been hugely affected by the rise in new technology, says Jamie Roberts.
From apps such as JustEat, to contactless payments, to even booking a table online, technological advances have helped make restaurants more accessible and profitable, improving customer service, customer experience and business management. Here, we will look at how this has been the case.
Booking a table at a restaurant
In years gone by, if you wanted to book a table at a restaurant you had to ring up the restaurant to secure your seats. During busy times this could have meant you were on hold for a long period of time. Even worse, you may have turned up to the restaurant and had to wait in the lobby. This is a major dissatisfaction to customers which will sour their overall experience....