With remote working boom sparked by pandemic, cloud-based phone system Aircall becomes a unicorn, picks $120M

Aircall Image credits: Aircall

During the COVID-19 pandemic, over the past year, remote workforces have accelerated digital transformation for companies of all sizes.

Founded in 2014 by Jonathan Anguelov, and Olivier Pailhès, Aircall, a French startup helps businesses meet objectives by integrating its cloud-based solution into leading software such as Salesforce, HubSpot, Zendesk, Slack, and Intercom and allows businesses to streamline workflows, providing more efficiency for their teams with better visibility, data and insights into their customers’ needs. Today, the company announced that it has picked up $120 million (nearly £86 million) in Series D funding.

New London office

The investment round was led by Goldman Sachs Asset Management along with most of Aircall’s current investors including DTCP, eFounders, Draper Esprit, Adams Street Partners, NextWorld Capital, and Gaia Capital Partners. This round takes the valuation of the company to over $1 billion.

With this new funding round, Aircall will invest in enriching its app ecosystem, expanding UK presence with a new office in the region by the end of 2021 and hiring more customer-facing teams in London and Berlin offices, and partnering with major telecommunications companies and engaging the UK channel ecosystem to bring its technology. Also, Aircall, which counts Natwest, Spareroom and Mindful Chef among its customers, aims to form strong partnerships, including with channels and resellers in the UK market. It also eyes to improve technology with new AI capabilities and additional productivity features for call centres.

Christian Resch, Managing Director at Goldman Sachs, said, “The past 12 months have been a catalyst for Aircall’s cloud based SaaS communication solution. In a hybrid work environment, users are looking to Aircall to provide an easy to use experience that is highly integrated into their workflows, thereby making the most out of every customer interaction. We are very excited to partner with Aircall, as the company looks to accelerate its growth and expand globally.”

Kirk Lepke, Executive Director at Goldman Sachs, added: “We have been following Aircall’s journey for some time and are delighted to be partnering with Olivier and the Aircall team to lead the Series D. The company has tremendous momentum within a huge category and a differentiated product strategy that will sustain significant growth for many years to come.”

“Since the beginning of Aircall, we’ve helped thousands of companies to enrich their customer experience through voice channels, with more empathy than ever in the past year. We also witnessed an increasing demand for visibility and data about teams and performances.” said Olivier Pailhes, co-founder and CEO of Aircall. Now that hybrid, on-site or remote teams are likely here to stay, we’ll continue to work to achieve our vision, and empower every professional to have richer conversations. With that in mind, the investment by Goldman Sachs, and the renewed trust of our current investors validates this vision.”

Effectively manages remote working

This solution allows businesses to provide personalised experiences for their customers. Also, Aircall empowers any professional to have richer conversations, and allows the phone channel to be accessible, transparent, and collaborative. Basically, it supports the communications needs of a dispersed and flexible workforce effectively.