Jon Ayres, head of workforce experience in the UK for Accenture’s Talent & Organization group, examines the business benefits of providing the workforce with an outstanding employee experience – and describes how tech startups and scaleups can emulate this.
We often hear people talk about the importance of a great employee experience, but what exactly is employee experience? Why does it matter? And how can your organisation use it to drive real benefits for your people and business?
Employee experience is about a fundamental shift towards putting the employee at the heart of everything an organisation does. In recent years, the mantra of ‘delighting our customers’ has been everywhere, as companies have transformed their customer experience to generate loyalty – which in turn boosts revenue....