Skip to content
Premium Symbol Premium

Starling and Monzo beat high street banks for service quality, survey finds

CMA banking survey Monzo Starling
CMA banking survey

Challenger banks Monzo and Starling have trumped high street banks in a customer survey of service quality for UK personal and business current accounts.

UK banks are required by the Competition and Markets Authority (CMA) to take part in the survey and publish the results. Starling Bank and Monzo came out on top as the first and second for both personal current account providers.

At the bottom of the CMA banking survey list were TSB (14th), Virgin Money (15th) and Royal Bank of Scotland (16th).

“When times are tough you find out who’s fighting your corner and if your bank doesn’t match up to the competition – you can vote with your feet and make a switch,” said Adam Land, senior director, CMA....