Lloyds Banking Group has announced a new agreement with Microsoft to support its next phase of AI adoption.
The multi-year agreement was made to help the bank scale its agentic capabilities across its operations within the boundaries of its security, identity and governance framework.
Lloyds said the aim is to support simpler, faster and more personalised services for its customer base and make it easier for staff to access information and resolve queries.
As part of the partnership, Lloyds will deploy Microsoft’s 365 E7, the ‘frontier suite’ from the tech giant that includes Copilot, Entra Suite, and Agent 365 .
According to Lloyds the agreement places it among the first UK banks to deploy Microsoft 365 E7 company-wide.
The bank will also introduce a colleague assistant. It will act as a self-service agent designed to help employees access systems, information and answers.
Ron van Kemenade, group chief operations officer at Lloyds Banking Group, said the bank is embedding agentic AI to make banking “simpler, faster and more personalised” for customers, while helping colleagues spend more time on “the work that matters most”.
Microsoft’s UK and Ireland chief executive Darren Hardman said the adoption of Microsoft 365 E7 would support Lloyds Banking Group’s wider AI ambitions and help the organisation scale agentic AI across colleagues and customers.
