Kaizan has raised £2.5m to develop its AI platform that helps client-centric firms detect client risk, automate service delivery and grow revenue.
Kaizan strives to turn fragmented client signals into insights and automations that help companies grow their existing relationships.
The platform unifies and analyses communications and account data across emails, calls, chat and internal systems to understand the health of client relationships. It also powers AI agents that help account teams detect dissatisfaction, improve service quality and uncover upsell opportunities.
Pembroke VCT led the funding round with an investment of £1.5m. Velocity Capital and angels also participated.
The funding will be used to build out Kaizan’s go-to-market strategy, expand its international footprint and develop its AI capabilities.
“Kaizan addresses key operational challenges faced in service-led organisations, using advanced communication and sentiment analysis to deliver a single, unified view of client health, enriched with actionable insights,” says Alicia Taylor, investment director at Pembroke Investment Managers.
