HSBC and Google Cloud have launched a multi-year partnership to build and deploy AI capabilities across the bank’s operations.
The partnership will supply AI technology to support areas including “hyper-personalised” advice and financial crime risk management.
HSBC said it will work alongside engineering teams at Google Cloud and DeepMind to collaborate on new AI tools and programmes powered by Gemini.
The bank predicts more than 200 new AI use cases will be enabled over the next two years.
Among them is an AI-driven insights tool for wealth management that will support the work of HSBC relationship managers.
It also hopes to deploy generative AI and agentic AI to build a financial crime architecture that detects risks at an earlier stage.
“AI is becoming one of the defining technologies of our time, allowing us to create a personalised experience for each customer, delivered in real time and at scale, while keeping human judgement, decision-making, and accountability at the core,” said Georges Elhedery, group chief executive at HSBC.
“A partnership like this one with Google Cloud helps us empower our colleagues with the tools they need to be future-ready, and supports our work in building a simple, agile, faster, and more personal HSBC.”
Thomas Kurian, chief executive of Google Cloud added: “Our partnership with HSBC is a blueprint for the future of the financial services industry.
“By accelerating AI adoption built with Gemini, our Gemini Enterprise Agent Platform, forward-deployed engineers, and Google DeepMind’s research expertise, HSBC is building a more intelligent, resilient, and responsive bank that can create meaningful value for its customers.”
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