Canada’s corporate community demonstrated the value of workplace technology during the recent COVID-19 epidemic. Small and medium-sized enterprises are always trying to create firms that can respond quickly to shifts in the marketplace. In 2022, they may be asking which technological developments will be most useful.
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Application integration software was selected as the most promising new technology by more than a third of respondents (38%).
Integration of applications refers to the coordination and cooperation between various digital resources. The business has increased its use of digital technologies in the wake of the COVID-19 outbreak. It is now more crucial than ever to guarantee that apps are:
Integration of data from disparate sources (within different applications.)
Creating a unified process out of the work of individual programs.
Connecting disparate software programs into a unified whole, allowing users to access their data and features with a single set of controls.
Think of it like this: a neighborhood pub or restaurant has developed a smartphone app for takeout and delivery orders. Customers may see both their current menu and their order history, which are typically controlled by different systems, from a single app (inventory management and order management software, respectively). This sharing of information is made possible by the integration of applications inside a technology stack.
When a business invests in new technology, the IT staff must test it to make sure it is compatible with the company’s other tools. There are several apps that include built-in integration features for other popular apps. An integration platform as a service (iPaaS) may be required to facilitate the data integration of applications and processes if the desired connections are not natively enabled by the respective apps. Once the links have been established, an application support strategy should be implemented to guarantee the smooth operation of the underlying technological infrastructure.
Conversational User Interfaces
In keeping with the trend toward novel approaches to business, 36% of respondents named conversational user interfaces as the second most anticipated innovation for deployment in 2022. Any interface that facilitates human-like dialogue between a user and a computer is considered a conversational user interface (CUI).
One kind of CUI consists of voice-activated digital assistants like Apple’s Siri or Amazon’s Alexa. Chatbots are another type of CUI; they are text-based programs that simulate human conversations, typically using some kind of instant messaging interface.
The use of chatbots is growing among small and medium-sized enterprises for a variety of reasons. With the use of chatbots, companies may do things like:
24/7 Customer Service
Instantly respond to client concerns
Make it possible for people to have tailored experiences
Client information gathering
Facilitate access to data by offering it in a number of languages
Canadians increased their internet use during the epidemic, highlighting the importance of having an engaging online presence to reach your target audience. Conversational user interfaces are helpful in this age of greater digital habituation since competition for user attention is higher than ever. Chatbots and other conversational mechanisms are able to successfully communicate with targeted consumers in real-time by providing rapid responses to their questions.
Cybersecurity threats have grown in tandem with the rise of online commerce. As the possibility of a damaging cyber incident increases, it is more important than ever for organizations to safeguard their data. This may explain why 36% of business owners say they plan to put money into blockchain projects in the next 12 months.
All data recorded using blockchain technology is secure and verifiable since records are stored in immutable, distributed “blocks.” Many different types of data may be recorded by the system, from monetary transactions to supply chain movement to contact verification. Consumer confidence may be boosted by the fact that all data stored in a blockchain is secure.
With an increase in the number of online stores currently happening, blockchain technology offers an additional safeguard for these businesses. In order to access information, hackers would need to break into many ‘blocks’ of data, which is very difficult. This makes data breaches less likely for businesses that implement blockchain technology.
Mobile Business Applications
It was found that 27% of organizations have plans to invest in mobile business applications during the next 12-18 months. Factoring in the 45% of businesses that say they already make use of this technology, it’s possible that as many as 72% of Canadian SMEs will have a mobile app by the end of 2022.
Since the beginning of the epidemic, Canadians have spent an inordinate amount of time on their mobile devices. Since 2019, expenditure on mobile apps has increased by 31% due to consumers’ increasingly sedentary digital lifestyles. As more and more Canadians spend money on mobile applications, SMEs are seeing the value of having their own dedicated app. Thanks to advancements in app creation tools, such as no-code and low-code platforms, making applications is now a lot less difficult.
GetApp conducted surveys of company owners in the United States, the United Kingdom, and Australia to learn more about the ways in which their respective countries are adopting new technologies. It became clear that mobile application development was a major movement all over the world. In fact, in the next year, 42% of Canadian decision-makers want to spend between $10,000 and $50,000 on this. Business owners in the United Kingdom, the United States, and Australia are less likely to invest as much (33% and 32%, respectively).
That Being Said
Within the framework of the developing technologies of 2022, it appears that companies are looking to increase their online revenue streams rather than opening new brick-and-mortar facilities. The technologies used by decision-makers all lead toward the creation of safe, flexible, and engaging digital environments that can withstand cyber assaults.