In a world of digital transformation, many technology companies have overlooked the importance of field workers, and how prevalent they are in our modern landscape. There are plenty of tools out there designed to support in-office workers and customer service representatives, but field workers have been largely ignored by a lot of the biggest brands. Fortunately, that is beginning to change. As the world of work continues to evolve and new types of employees continue to emerge, new strategies are appearing to help enhance the performance of the modern field worker. Today, we’re going to be looking at just some of the steps today’s business leaders can take when they’re looking for ways to improve the performance of their field employees. Here’s your guide to optimizing your mobile workers.
Invest in Fleet Management Tools
First and foremost, you need a way to track valuable information about your employees when they’re on the go. Field workers are constantly in motion, and the time they spend on the road has a huge impact on how much your business gets done. Having available tachograph software and information can provide useful information about driving speed, time, and distance, to help you get a better understanding of how long your professionals generally spend on the road. The more information you can collect, with features like live tach status, instant analytics, and remote downloads, the easier it will be to make decisions about how to guide your employees. Collecting the right amount of data should help you to make better business decisions long-term.
Offer Multiple Communication Methods
Many field workers are used to working independently, because they’re constantly on the move, and rarely in contact with other members of staff. However, that doesn’t mean there won’t be moments when your field employees need access to other employees and their specialist skills. Enabling communication through a range of mediums is the best way to ensure continued productivity. For instance, when your field workers need quick access to information, a messaging tool or app that allows for live chat could be a useful investment. For moments when your field workers need to provide contextual information to a specialist, video conferencing can allow mobile employees to show other members of staff the extent of a problem, to gain more relevant guidance.
Provide Regular Training
Finally, just like most employees, field workers benefit from working on improving their skills over time. If you’re collecting the right information about employee performance from your analytics tools, you should have a decent insight into the kind of things your employees need the most help with. This should make it easier to decide what kind of training and support you need to offer. Even in today’s world where online training is taking the lead, major companies are making improvements so that employees that are both in person and remote can benefit from this necessity.
Remember, however, that everyone in your fleet is different. Speaking to each employee about their strengths and weaknesses in depth could help you to come up with more effective strategies for long-term training and development throughout your workplace. These one-on-one conversations also offer a valuable opportunity for your employees to give you information about what might make them more efficient in their roles.