Service-based competition is as fierce as it’s ever been. While the causes for this are myriad (product commoditization, accelerating customer expectations, globalized value chains, etc.), companies have been turning to the IIoT to solve for these challenges. Specifically, remote monitoring is increasingly regarded as the best springboard to better service. In fact, Gartner explicitly recommends the IoT for field service management improvements.
Of course, the answer isn’t as simple as “just add IoT.” On the one hand, the prevailing wisdom among best-in-class service leaders is to build on connectivity and monitoring. But that doesn’t solve for the variables across assets, fleet structure, physical accessibility, and technician interaction. So even if we winnow IoT technology down to remote monitoring, a “one-size-fits-all” approach to service still doesn’t exist.
Download this free ebook to discover how companies are realizing proven returns with IoT-enabled remote monitoring, which can be quickly implemented and monetized.
In this complimentary ebook, you’ll learn how:
- Remote monitoring delivers significant bottom-line business benefits, enables service-business innovation and delivers top-line growth
- Remote monitoring is a proven first step into IoT for product providers and delivers the ROI needed to justify the investment